I was at Marhaba Palace in 2017 and 2021, the third visit on 23.09 / 04.10.26.
Arrived at 2:30 AM. We were expected. Kaies provided information about the hotel, cards for the restaurant, we immediately paid the tax. Rooms without balconies, which was disappointing, but Kaies reassured us by saying that they would move us in the morning. Zouhaier led into the rooms, took care of the luggage, and made sure everything was in order. And it's already 3 in the morning!
In the morning, Rafika helped us - energetic, attentive, and very beautiful. I listened and said when our issue is resolved. That's it. At the time appointed for her, we received the keys to the other rooms.
I strongly disagree with the reviews about the rudeness of the reception staff. Everyone is polite, attentive, and questions are resolved in literally minutes. After my request about the non-working safe, Abdelaziz came in three minutes and fixed everything. Mokhtar, Bacem, Rafika, thank you so much for your help and support.
Room number 202. Mini-bar that cools, enough sockets, TV control button (convenient), working phone, can call from room to room (this is a real rarity now), kettle without scale inside, clean. A normal room where everything worked and it was pleasant to be in. I had a helper fairy, Dhoha, who maintained coziness and cleanliness, thank you to her.
The beach is very close, guarded, there are enough sunbeds, but most of the umbrellas need replacement or renovation.
The pools are excellent, Najwane cleans them every morning; he also takes care to make sure there are enough sunbeds and mattresses, and will help open and move the umbrella for your convenience. Thank you, Najwane, for your daily help.
The hotel territory is very beautiful and cozy, there are different areas for recreation, photos, and activities. The gardeners work from early morning, maintaining this beauty.
Hotel restaurant It's very stuffy, especially during dinner. I didn't notice a shortage of dishes or cutlery. If you need anything, your waiter is always nearby and will certainly help. We were lucky, Souyah took care of us in the morning and at noon, and Hosni in the evening.
Regarding the food selection - everything is standard for a Tunisian hotel and very tasty for lovers of local cuisine. Couscous, mluhiya, meshuya, merguez, grilled seafood, everything is wonderful.
Special thanks to the bar staff who were there from morning till evening.
Wissem, you are the best!
Ben amor Rostom, Rafick, Hamdi, Walid, thank you for the excellent service.
And, of course, Seif kechiche, thank you, brother, for your humor, positivity, and care.
Regarding the animation, I'll say the guys are great, but I'm not the most active participant.
Diego is very tactful, he perfectly senses how to behave with whom, what to talk about, and in what language.
I am grateful to the entire Marhaba Palace team for the feeling of comfort and celebration during my stay. I will return as soon as possible.
Sincerely, Elena.
